Sky Siouki Terms & Conditions

Please note: Terms do not apply to wholesale customers.

Wholesale Terms & Conditions can be found here.

SHIPPING

UK Standard Shipping

Sky Siouki aims to ship your item within 1-3 working days following order date as standard. If you choose to have your order sent by UK Standard Shipping then your order will be delivered either by Royal Mail 2nd class or a courier economy service for heavier orders. Delivery is expected to take 2-3 working days following dispatch for these services.

Free UK Shipping

All UK orders over £35 will automatically qualify for free shipping. Free UK Shipping is always sent 2nd class within 1-3 working days the same as UK Standard Shipping.

International Shipping

International orders will also be shipped within 1-3 working days either by Royal Mail or courier but delivery times will of course vary depending on the destination country.

UK Priority Shipping

If you choose to upgrade to UK PRIORITY Shipping your order will be dispatched within 1 working day either by Royal Mail 1st Class or a 1-2 day courier service. Where possible, Sky will endeavour to dispatch your order on the day of order. Delivery is expected to take 1-2 working days following dispatch for these services.

Shipping charges are dependent on your order size and weight and will be automatically calculated after adding items to your cart. You will be sent a notification once your order has been dispatched with any applicable tracking details included.

PAYMENT

Sky Siouki accepts payment via either PayPal or credit and debit cards via Stripe. Once an order has been paid for it is therefore in process and may not be cancelled. Please email sky@skysiouki.com should you need to amend your order. Shipment will be made only after payment is received.

STOCK

As an independent business Sky Siouki stock levels often fluctuate and some items may only be available to order via backorder. In this case Sky Siouki will be in touch with you to let you know how long it will be before you receive your order, following which you will be allowed a 2 day period in which to cancel your order. Please contact Sky at sky@skysiouki.com if you would like to enquire about an out of stock item before placing a backorder.

HANDMADE and NATURAL PRODUCTS

Please be aware that each Sky Siouki item is likely to have subtle differences since most products are either handmade or use natural materials meaning that their unique quality lies in their natural imperfections. This note is especially applicable to the stone coasters and placemats. The stone typically has an uneven texture with holes and surface cracks present. Therefore Sky Siouki will not accept returns of stone products under faulty grounds simply due to discontent with any natural imperfections of the above nature.

RETURNS & EXCHANGES

All items may be returned within 14 days of receipt so long as they are returned in their original condition and packaging. Should an item be returned in adequate condition for resale Sky Siouki reserves the right to only offer a partial refund. The cost of post and packaging will be at your own expense and only the value of the item(s) will be refunded.

Should you wish to make an exchange you will need to pay any outstanding balance for difference in cost of products plus any additional postage incurred before the replacement item will be sent. Please do not send any returns without first contacting Sky Siouki.

DAMAGES

If an item arrives damaged or you believe there to be something wrong with it please contact Sky at sky@skysiouki.com to discuss the problem within 7 day of receipt. You must provide photographic evidence of the damage or issue and in the case of damage include photographs of the packaging that the item arrived in as well. Sky will either arrange with you to send a replacement or issue a full refund provided the required evidence is valid.

REVIEWS

By submitting your order and ticking that you agree to Sky Siouki’s terms & conditions, you are confirming your consent to be contacted by Customer Reviews Ltd. on Sky Siouki’s behalf in order to collect valuable and useful feedback of your shopping experience. Customer Reviews Ltd. Terms & Conditions can be read here.