Please note: These terms do not apply to wholesale customers.
Sky Siouki aims to ship your item within 1-3 working days following order date as standard. If you choose to have your order sent by UK Free Shipping then your order will be delivered either by Royal Mail 2nd class or a courier economy service for heavier orders. Delivery is expected to take 2-3 working days following dispatch for these services.
Free UK Shipping
All UK orders will automatically qualify for free shipping. Free UK Shipping is always sent 2nd class within 1-3 working days.
UK 1st Class Shipping
If you choose to upgrade to UK 1st Class Shipping your order will be dispatched within 1 working day either by Royal Mail 1st Class or a 1-2 day courier service. Where possible, Sky will endeavour to dispatch your order on the day of order. Delivery is expected to take 1-2 working days following dispatch for these services.
If you are local to Bristol you may choose to collect from Sky personally. Sky will be in touch once your order is placed to let you know when it will be ready to collect and arrange a suitable time. Collection is from Sky’s home in South Bristol and you will be offered a slot between 12pm-6pm, Mon-Fri.
International orders will be shipped within 1-3 working days either by Royal Mail or courier but delivery times will of course vary depending on the destination country.
Shipping charges are dependent on your order size and weight and will be automatically calculated after adding items to your cart. You will be sent a notification once your order has been dispatched with any applicable tracking details included.
Sky Siouki accepts payment via either PayPal or credit and debit cards via Stripe. Once an order has been paid for it is therefore in process and may not be cancelled. Please email [email protected] should you need to amend your order. Shipment will be made only after payment is received.
You can also pay in instalments by choosing Clear Pay at the checkout, and interest free payment method to make it easier to break down the cost of bigger purchases. Learn more about Clear Pay here.
As an independent business Sky Siouki stock levels often fluctuate and some items may only be available to order via backorder. In this case Sky Siouki will be in touch with you to let you know how long it will be before you receive your order, following which you will be allowed a 2 day period in which to cancel your order. Please contact Sky at [email protected] if you would like to enquire about an out of stock item before placing a backorder.
RETURNS & EXCHANGES
All items may be returned within 14 days of receipt so long as they are returned in their original condition and packaging. Should an item be returned in adequate condition for resale Sky Siouki reserves the right to only offer a partial refund. The cost of post and packaging will be at your own expense and only the value of the item(s) will be refunded.
Should you wish to make an exchange Sky suggests you arrange to return your unwanted item with her, and then place a new order on the website, especially to avoid any disappointment of the replacement item selling out before your return has arrived.
Please contact Sky at [email protected] to arrange a refund before sending an item back.
If an item arrives damaged or you believe there to be something wrong with it please contact Sky at [email protected] to discuss the problem as soon as possible and no later than within 7 days of receipt. You must provide photographic evidence of the damage or issue and in the case of damage include photographs of the packaging that the item arrived in as well. Sky will either arrange with you to send a replacement or issue a full refund provided the required evidence is valid.
Please contact Sky at [email protected] rather than try to claim for damage yourself.
By submitting your order and ticking that you agree to Sky Siouki’s terms & conditions, you are confirming your consent to be contacted by Judge Me reviews on Sky Siouki’s behalf in order to collect valuable and useful feedback of your shopping experience. Full details on how Judge Me processes your data here.